Refund Policy
We want you to be completely happy with your Sarmont watch. If you are not, you may return it within 30 days of delivery for a full refund or exchange.
Conditions
- The item must be unworn, in its original condition, with all tags, protective films, packaging and documentation included.
- Personalised or engraved items cannot be returned unless faulty.
- Proof of purchase (order number or confirmation email) is required.
How to start a return
Email contact@sarmontwatches.shop with your order number and the reason for the return. We will reply within 1–2 business days with return instructions and the return address. Please do not send items back without contacting us first.
Refunds
Once your return is received and inspected, we will notify you by email. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.
Exchanges
The fastest way to exchange is to return the original item and place a new order once the refund is approved.
Damaged or incorrect items
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with photos and we will arrange a replacement or refund at no cost to you.
Return shipping
Return shipping costs are the responsibility of the customer unless the item is faulty or we sent the wrong item.
Read the full Refund Policy.